1544 Dove Ave W
McAllen, TX 78504
Leadership Team
Our visionary leaders inspire, innovate, and guide our organization toward excellence. Meet the individuals shaping our mission and fostering a culture of compassion and growth.
Therapists and Counselors
Our therapists and counselors are empathetic listeners and skilled healers. They provide personalized care, helping you navigate your challenges and empowering you to find resilience and strength.
Jeanette Gonzalez-Ballesteros, MS, LPC-S
CLINICAL DIRECTOR | OWNER
Jeanette Ballesteros, a compassionate licensed professional counselor and approved supervisor, is deeply committed to transforming lives through her expertise in mental health treatment. As the proud owner and founder of South Texas Counseling Agency, PLLC, she has established a renowned practice in McAllen, specializing in trauma treatment, couples counseling, and guiding individuals through grief and loss.
Jeanette’s educational journey began with a Bachelor’s degree in Communication from the University of Texas Pan American, followed by a Master’s Degree in Rehabilitation Counseling at the same institution in Edinburg, TX. Motivated by her own life experiences, she discovered the power of resolving conflicts through non-adversarial methods, leading to profound healing and meaningful resolutions. Licensed as a professional counselor in 2013 and earning supervisor status in 2016, Jeanette possesses over 15 years of education and training in an integrative clinical approach.
Specializing in EMDR therapy, Jeanette offers highly personalized counseling deeply rooted in scientific research and relational dynamics. She collaborates closely with her clients, co-determining goals and crafting a customized path toward healing. Jeanette’s expertise lies in understanding trauma and its pervasive impact on various aspects of our lives. Her practice thrives in helping individuals and relationships where trauma has left its mark. Notably, Jeanette welcomes clients at different stages of their therapeutic journey, embracing all with her gentle and compassionate approach.
Marla Saenz, MS, LPC
Licensed Professional Counselor
I am licensed in Texas with 4 years of professional work experience. I have experience in helping clients with stress and anxiety, relationship issues, parenting issues, motivation, self esteem, and confidence. I am usually available for sessions in the evenings from Monday through Friday and can help with scheduling when needed. I am here to help with your needs and to help establish goals and ways to help you meet them in order to help you improve in these areas in a timely fashion.
I specialized in the following areas: Stress, Anxiety, Relationships, Parenting issues Self-esteem, Motivation, Coping with life changes. Additional areas of focus: Communication problems, Forgiveness, Life purpose, Self-love.e Clinical approaches: Client-Centered Therapy, Cognitive Behavioral Therapy (CBT), Mindfulness Therapy
I believe in treating everyone with respect, sensitivity, and compassion. I will tailor our dialog and treatment plan to meet your unique and specific needs. Taking the first step to seeking a more fulfilling and happier life takes courage. I am here to support you in that process. I look forward to hearing from you soon.
Jackie Pulido, MS, LPC
Licensed Professional Counselor
I am a Texas Licensed Professional Counselor with over eight years experience in employee assistance programs, community clinics, inpatient facilities, k-12 schools, and private practice. In these positions I have helped diverse clients to set and achieve therapeutic goals by using cognitive behavioral therapy, cognitive processing therapy, solution-focused therapy, and other evidence-based modalities. I hold a Master of Science in Rehabilitation Counseling from what was previously the University of Texas Pan American and received my Bachelor of Arts degree in Psychology with a minor in Child & Family Studies from Baylor University. I have experience treating depression, anxiety, OCD, PTSD, relationship issues, behavioral issues, and substance abuse issues. Apart from holding my LPC, I am also a Certified Clinical Trauma Professional (CCTP). I provide my clients a safe space where they can be open and honest, without fear of judgment. I enjoy teaching clients to take control of their thoughts and learn new strategies to help achieve long-term success.
Liza Molina, LPC
Licensed Professional Counselor
With five years of experience in the mental health field, I am a licensed professional counselor dedicated to fostering healing and personal growth. I specialize in narrative therapy, person-centered therapy, cognitive behavioral therapy, and mindfulness techniques, tailoring my approach to meet the unique needs of each client. My background includes extensive work in crisis intervention, individual and group counseling, and providing support to individuals during their most challenging moments. I have had the privilege of working with children, adolescents, and adults, helping them navigate life’s complexities and achieve their goals.
Miguel Garza, MS, LPC
Licensed Professional Counselor
Miguel Garza is a Licensed Professional Counselor with over a decade of experience in the mental health field. He earned his Master of Science in Rehabilitation Counseling from the University of Texas Rio Grande Valley in 2011 and has dedicated his career to supporting individuals across the lifespan.
With more than six years of clinical experience, Miguel has worked with toddlers, school-aged children, teenagers, and adults, helping them navigate emotional and behavioral challenges. His areas of focus include depression, anxiety, trauma, grief, crisis intervention, behavioral issues, and couples counseling.
Miguel is trained in a variety of evidence-based approaches, including Cognitive Behavioral Therapy (CBT), Solution-Focused Brief Therapy (SFBT), Cognitive Processing Therapy (CPT), and Eye Movement Desensitization and Reprocessing (EMDR), allowing him to tailor treatment to meet the unique needs of each client.
In the past year and a half, Miguel has partnered with a certified therapy dog named Comet, who has become an integral part of his therapeutic work. Together, they provide a comforting and supportive environment that enhances the healing process for clients of all ages.
Janneth Alvidrez, MS, LPC-S
Licensed Professional Counselor
Bridging Gaps in Mental Healthcare
Janneth is a dedicated mental healthcare professional with a strong academic foundation. She earned a Master’s Degree in Rehabilitation Counseling from the University of Texas-Pan American in 2010. Her academic journey laid the groundwork for her commitment to improving the lives of others through counseling.
Janneth’s career spans various mental health settings. Her unique bilingual skills enable her to connect with a diverse range of individuals, breaking down language barriers and fostering a deeper understanding of their needs. Janneth’s expertise knows no bounds as she specializes in working with individuals in all age groups. She excels in addressing issues such as anxiety , depression, adjustment issues and trauma.
Ana Parra, MS, LPC
Licensed Professional Counselor
Ana Parra is a licensed professional counselor with a passion for helping individuals navigate life’s challenges and find their inner strength. With over 10 years of experience in the field, Ana has worked with diverse populations including adolescent, adults and families. Ana holds a master’s degree in counseling gand is dedicated to providing a safe and nonjudgmental space for her clients to explore their thoughts and emotions. Through her work, Ana strives to empower individuals to overcome obstacles, build resilience and lead fulfilling lives.
Nellie Cano, MSW, LCSW
Licensed Clinical Social Worker
Nellie Cano, LCSW is a bilingual therapist (English/Spanish) with over 15 years of experience in mental health and social work. She creates a safe, supportive space where clients feel seen, heard, and empowered. Nellie uses a person-centered approach, drawing from evidence-based therapies such as Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and Eye Movement Desensitization and Reprocessing (EMDR) to help individuals navigate anxiety, depression, trauma, grief, self-esteem issues, and relationship or family conflicts—with compassion every step of the way.
Grounded in her own lived experiences, Nellie understands the complexity of personal challenges and approaches each client with empathy, authenticity, and respect. She meets you where you are and walks alongside you as you work toward meaningful growth and healing. If you’re ready to begin the journey, Nellie is here to support you.
Selene Villarreal, M.ED, LPC-A
Licensed Professional Counselor-Associate
Selene Villarreal is a Licensed Professional Counselor Associate (LPC-A) practicing at South Texas Counseling Agency. She earned her Bachelor’s degree in Psychology and Master’s degree in Guidance and Counseling from the University of Texas Rio Grande Valley (UTRGV). Selene has extensive experience working with diverse populations across the lifespan, with a background in educational and school-based settings. She has provided therapeutic support to children, adolescents, and adults in areas such as adjustment-related issues, social-emotional regulation, depression, and anxiety. Selene utilizes evidence-based practices, primarily Cognitive Behavioral Therapy and Solution-Focused Brief Therapy, to help clients better understand their thoughts, manage their emotions, and navigate life’s challenges. Her primary goal is to create a therapeutic environment that fosters healing, growth, and equipping individuals with practical tools for mental and emotional success.
Marisol Ramirez, M.Ed, LPC-A
Licensed Professional Counselor Associate
My name is Marisol Ramirez, and I am a Licensed Professional Counselor Associate from Lamar University. I hold a master’s degree of Education in school counseling with 7 years of experience, a Bachelor in Spanish from University of Texas Pan American and Bachelor of Science in Communication Disorders and Deaf Education from Utah State University.
I have experience working with children and teenagers in different settings. I work hard in helping my clients acquire new skills to overcome their obstacles and reach their full potential.
Rosemary Lopez, M.S., LPC, LCDC
Licensed Professional Counselor
Rosemary Lopez, M.S., LPC, LCDC, Graduated with a Master’s in Clinical Rehabilitative Counseling from UTRGV in 2020, Bachelor’s in Rehabilitative Service- Addiction Studies in 2012, and Associate’s in Psychology from STC in 2010. Experienced Mental Health Specialist with a demonstrated history of serving in different modalities; Private practice, Non-profit, Substance Abuse Prevention Clinic, Outpatient, and Rehabilitation. Specializes in EMDR, Spiritual Counseling, Solution-Focused Therapy, CBT, and Motivational Interviewing. “My mission is to help you overcome your current barriers and develop a deeper understanding of your own emotions, thoughts, and behaviors, and use that knowledge to make positive changes in your life. I believe in a holistic approach to therapy, which includes addressing the physical, emotional, and spiritual aspects of a person’s life. The journey to healing is yours alone, but I’m here to navigate with you.” -Rosemary
Tania Ramos, M.Ed, LPC-A
Licensed Professional Counselor-Associate
Hello, I am a bilingual LPC- Associate (English/Spanish) from South Texas. I was born in Laredo, Texas, and raised in Nuevo Laredo, Mexico. As a first-generation female and Latina, I have a passion for supporting and enhancing the overall well-being of individuals striving for personal and professional goals & growth. I earned my master’s degree in 2017 from Texas A&M International University in School Counseling. I have worked with children with disabilities in the school setting for 8 years and asa School Counselor for 3 years. I am looking forward to continuing to support mental health in and outside of the school systems, especially in the areas where I have extensive experience, such as ADHD, ED/Behavior, Anxiety, Learning Disabilities, School Issues, and Career.
Melissa Rodriguez, M.Ed.
Licensed Professional Counselor Associate
My name is Melissa Rodriguez, and I am a Licensed Professional Counselor Associate (LPCA) from UTRGV in Edinburg, Texas. I hold a Master’s degree in Education with a major in Counseling & Guidance and have dedicated over two decades to serving individuals in various roles, including 15 years as a Middle School Migrant & Academic Counselor, 2 years as a Curriculum Assistant, 5 years as an Elementary School Counselor, and 5 years as an Elementary School Teacher.
As a counselor with a wealth of working experience with diverse populations, I strive to help individuals achieve their goals and realize their full potential through a client-centered approach. I am also a Faith-Based Counselor, integrating faith principles with professional counseling to provide holistic support tailored to each individual’s needs.
I firmly believe that everyone has the capacity for growth and that through consistent counseling, self-discovery, and faith, meaningful change and improved quality of life are possible.
“Life is so precious, one day, one hour and one minute will not come again. Avoid fights if you can, forgive quickly, and speak kind words”
~ Wisdom Quotes
Ana Cranfill, M.S., LPC, LCDC
Licensed Professional Counselor
Ana is a bilingual Licensed Professional Counselor and Licensed Chemical Dependency Counselor with over four years of experience supporting teens, families, and adults. She believes that every person’s story matters and takes a person-centered approach, meeting clients where they are and honoring their unique experiences.
Ana is passionate about creating a warm, welcoming space where clients feel safe to share openly without judgment. She enjoys walking alongside people as they navigate life transitions, stress, relationship challenges, and recovery, blending cultural understanding, compassion, and practical tools to support meaningful change.
Crystalin Flores, M.Ed, LPC-A
Licensed Professional Counselor Associate
Crystalin Flores is a Licensed Professional Counselor Associate (LPC-A) with experience in a school setting, where she has worked with individuals of varying ages and abilities. She holds a Bachelor’s degree in General Rehabilitation and a Master’s degree in Counseling and Development. Her background includes supporting individuals with diverse disabilities and providing guidance in both academic and personal development. Crystalin has experience helping individuals manage anxiety, stress, emotional regulation, and conflict, as well as navigating life transitions and setting personal goals. Her educational training and professional experience have shaped a compassionate, client-centered approach focused on growth, resilience, and overall well-being.
Roy Olivarez, MS, LPC
Licensed Professional Counselor
I specialize in working with clients who have experienced trauma or relationship difficulties. My experience includes treating those who suffer from anxiety, depression, trauma, grief, or relationship conflicts. Working together, we will discover the obstacles and hurdles that prevent you from living the type of life you deserve. My combined methods involve using multiple approaches such as Cognitive Behavioral Therapy, Conflict Resolution, and Motivational Interviewing. I am eager to work with an empathetic ear and a trauma-focused lens.
Una Breithaupt
Office Manager
Una González Breithaupt is a highly skilled and dedicated professional serving as the Office Manager at South Texas Counseling Agency in McAllen, TX. With a wealth of experience in office administration and a deep commitment to supporting mental health services, Una plays a vital role in ensuring the efficient and effective operation of the agency. Her attention to detail, strong organizational abilities, and ability to multitask make her an invaluable asset to the agency. As the Office Manager, Una oversees a wide array of administrative tasks, including managing schedules, coordinating appointments, and maintaining client records. Her exceptional interpersonal skills and empathetic nature allow her to create a warm and inviting environment for clients and staff alike.
Cynthia Meza, M.Ed., LPC
Licensed Professional Counselor Associate
Cynthia Meza is a Licensed Professional Counselor Associate who is passionate about helping individuals experiencing mental health issues. She graduated with a Bachelor’s degree in Interdisciplinary Studies and obtained her Master’s in Education Counseling with a specialization in Clinical Mental Health Counseling from the University of Texas Rio Grande Valley.
Cynthia chose a career in professional counseling because she desires to help others overcome psychological and behavioral issues to lead happier, healthier, and more productive lives. Cynthia’s background in Education as a former bilingual teacher has given her a greater awareness of the importance of being empathetic and offering a safe environment for her clients.
She uses various evidence-based therapeutic approaches, including Person-Centered and Cognitive Behavioral Therapy (CBT). Cynthia’s focus is Childhood Trauma, Depression and Anxiety, Anger Rehabilitation, and Family Conflict. She provides direct therapy to clients in individual settings, utilizing various therapeutic techniques and culturally appropriate strategies to meet their needs.
Cynthia loves spending time with her family, traveling, and enjoying nature. She is a proud lifelong resident of the Rio Grande Valley.
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